Specialist in the Office of Supervision of Operational Procedures and Protocols - Procedural Compliance Division
The employee in this position will be responsible for creating, implementing and updating procedures and operational protocols that define the course of action in various business situations. Their tasks include developing operational processes, monitoring their compliance with regulations, optimizing operations and training employees. The goal is to ensure the efficiency and compliance of activities in the company, as well as minimizing operational risks.
Recruiting company
Scope of duties:
Creating operational procedures and processes
Developing detailed instructions for various operational situations.
Creating new processes and updating existing ones in response to the changing needs of the organization.
Supervision of compliance with procedures
Monitoring compliance with developed procedures by employees and individual departments.
Conducting internal audits and controls, identifying non-compliances and proposing corrective actions.
Optimization of operational processes
Analyzing the effectiveness of current procedures and processes.
Implementing improvements to increase efficiency, reduce risks and operating costs.
Employee training
Organizing and conducting training on operational procedures and best practices.
Ensuring that employees are aware of and comply with applicable standards.
Cooperation with other departments
Coordinating activities with departments such as risk management, legal, IT, HR and others, in order to effectively implement procedures.
Providing support in adapting procedures to the specific needs of individual areas.
Maintaining documentation
Responsibility for storing, archiving and updating procedural documentation.
Ensuring the availability of documents that comply with legal requirements and internal standards.
Reporting and analysis
Preparing regular reports on compliance with procedures and process efficiency.
Analyzing audit results and making recommendations for further improvements.
Requirements:
Higher education
Preferred fields: management, law, economics, administration, process engineering.
Additional certificates or courses in process management, internal audit, risk management or quality will be an asset.
Professional experience
A minimum of 3-5 years of experience in a position related to the creation and implementation of operational procedures, internal audit, process management or in the area of quality control.
Practical knowledge of process optimization methodologies (e.g. Six Sigma, Lean Management) and process audit.
In-depth knowledge of legal regulations and standards related to the industry in which the company operates (e.g. ISO, GDPR, industry regulations).
Ability to interpret and implement regulations in an organizational context.
Knowledge of process analysis tools and methods
Proficiency in working with process modeling tools (e.g. BPMN, Visio, ARIS) and the ability to analyze and report operational data.
Experience in working with ERP, CRM systems, and tools supporting audit and quality control.
Excellent analytical skills, ability to identify risks and process inefficiencies.
Ability to draw conclusions from data and develop recommendations to improve processes.
Accuracy, meticulousness and responsibility
High attention to detail and ability to work with operational documentation.
Ability to work in an environment requiring strict adherence to procedures and standards.
Interpersonal skills
Excellent written and oral communication in Polish, English. Knowledge of Arabic and Japanese will be an additional asset.
Ability to effectively cooperate with various departments and organizational levels.
Ability to organize own and team work, manage projects and priorities.
Advanced knowledge of MS Office
Proficiency in MS Excel, PowerPoint, Word - ability to create advanced reports, analyses and presentations.
High resistance to stress
Ability to work under time pressure, cope with crisis situations and make decisions in dynamically changing conditions.
Commitment to continuous professional development
Willingness to improve professional qualifications by participating in training, conferences and gaining industry certificates.
Required documents:
The qualification requirements for individual positions are described in detail in the advertisement.
To enable proper assessment of your application, please attach documents confirming that you meet the key criteria, including in particular:
CV (professional curriculum vitae) – containing a description of previous experience, scope of responsibilities and areas of specialization.
Documents confirming education – fields of study consistent with the job profile are preferred (e.g. management, finance, computer science, engineering, public administration, etc.).
Description of completed projects or professional achievements – taking into account the candidate’s role in their implementation.
References or other forms of confirmation of previous professional activity (if available).
Certificates and attestations – confirming professional qualifications, completed training, knowledge of foreign languages, industry qualifications, etc.
Additional information – e.g. experience in international work, change management, participation in development or transformation processes.
If you have any questions regarding the recruitment process, please contact the HR Team: hr@md-gcm.com
Please submit these documents via the application form below.
After positive verification of the required experience and competences, we will contact selected candidates.